I have purchased the new 2011 Hyundai Verna Fluidic, and was forced to buy insurance through the dealer as it is a "corporate policy". Nowhere is this policy shown in writing, as it fundamentally violates customer rights and interests, not to mention India anti-monopoly laws. I obtained a competitive insurance quote (less by Rs. 7000) and asked the dealer to consider it, however was told that it would amount to a discount so it was not possible. I have filed complaints with the regional sales offices and Hyundai corporate, but have not received any responses in spite of several follow ups. They are just exploiting customer needs for a new car, by extracting extra money through insurance and registration premiums and commissions. The senior executive at the Hyundai dealer (Pramukh Hyundai in Prabhadevi) assured me he would connect me to the Western region sales officer, but they have been avoiding repeated calls and requests for an explanation of this absurd policy - which only means they are considering themselves guilty.
I would like to get an answer from Hyundai's corporate compliance department regarding this issue, and a refund for the extra amount I was forced to pay towards my vehicle.
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