Dear Sir,
This is to inform you that I had purchased Hyundai Santro on 6th august from Beeaar Hyundai, Shahnazaf Road, Lucknow, U P. The vehicle registration is UP 32BV 5589. I also took extended warranty for two years. I always follow the directions prescribed in the service book for servicing of the car. But I am never satisfied by the services of service center (Beeaar Hyundai, Mahanagar, Lucknow). They never resolved my complaintsts in a single visit. Each time I had to make several calls coupled with visits to the service center more than twice for redressing the same. It is needless to mention that it not only costs money (for fuel) but also time. I would like to give you two incidents where I had to suffer a lot:
1. I asked your service center to check the central lock and key remote at the time of servicing almost a year ago. They charged Rs. 300 for checking and maintenance. But after few days the same problem resurfaced. Again I called your service center and apprised them of the problem. After checking the same they told me to contact service center of the company from where the central lock was purchased. After visiting the service center of the central lock company I was told that the remote can’t be repaired and I need to purchase a new remote costing Rs.500 as the guarantee period is over. The important thing here is to mention that when your service center employee repaired the remote, the same was in the guarantee period. He should have told me to get the remote repaired from the concerned company to avoid the cost. When I complaintsed this incident to your service center they admitted their fault and ensured me to compensate for the same by free washing and cleaning of the car. It is not feasible for me as the service center is almost 20 kms away from my home and the cost which I would incur in getting there can easily accommodate for washing & cleaning near my home.
2. The second incident took place on 18th June when I gave my car for wheel alignment & wheel balancing. While handing over the car to the driver of service center I gave him a chit mentioning all problems requesting him to resolve it as the car had to travel to Mainpuri with family members the very next day. On the same day while driving to home from office in the night I came to know that the problem is still persisting. Next day I complaintsed to the concerned employee about the problem persisting with the car stating that why the same was not resolved. I also asked him whether the car is in a condition to travel 300 kms, he replied the problem is minor and the car will not cause any problem during the journey. The same will be resolved when the car will return from Manipuri. While the car was on the way to Mainpuri the car started to bubble heavily. The driver suddenly stopped the car and investigated it with the help of road side mechanic. They found that the wheel was not properly tied and there was some problem with the wheel alignment. I was shocked to know about this incident with my family members. I feel sorry to state that such negligence of duty on your part could have resulted in a mishap leaving me and my family to suffer the consequences. This also damaged the tyre and tube.
There are also other incidents which are worth mentioning here but quoting them would run my complaintsts into several pages.
Your service center has shaken my faith and in future I will think several times before giving my vehicle for servicing and mind it I would not recommend this service center to any of my friends or relatives.
Hyundai Motors which holds a name in the industry, its image is being tainted by such dastardly managed service centers. I would request Hyundai Motors to take stringent action against such irresponsible and callous approach in treating customers.
Further I want compensation for the damaged tyre & tube which occurred due to negligence of your service center.
Please acknowledge.
Regards,
Akshay Kumar
Mob no. 9935556499
Vehicle No. UP32BV5589
Dear Sir,
Please refer to my previous mails dated 28th June & 30th June and subsequent complaints lodged to Hyundai motors customer care on mobile number 09873564645 (Complaints Id 1-34878393). Some of the mails were not delivered to your email address.
Two of your officials from BEEAR Hyundai Mahanagar Lucknow called me for the resolution of complaints. I asked them to reply to my aforesaid mails but they repeatedly asked me to communicate either on phone or meet personally for the resolving the same. I demanded compensation for the damaged tyre and tube (it is worth mentioning here that four out of five tires and tubes got damaged and one tyre and tube was fully damaged) but they out rightly denied it. They offered me denting and painting of the car for free instead of compensating the actual losses. Though this was not required but somehow I agreed and added one more thing i.e. painting of all wheels. I dropped my car at service center on 6th July. When I got my car on 8th July I found that only one panel out of three was repaired and wheels were not painted properly. I put a note on customer satisfaction form that the complaint is not yet resolved.
On the same day when I visited a shop for tyre & tube I asked to check the car to know whether the alignment is perfect. The supervisor told me that there is a significant deviation from the alignment standards. Had I not checked up with an external supervisor the same could have damaged the tires within no time. I immediately called several times on the service center phone nos 0522 4028842 & 0522 4004828 at 6.10 p.m. but nobody bothered to pick up the phone. However, I asked external supervisor to align the wheels and give me report of the same, the scanned copy of which is enclosed for your ready reference. I feel sorry to state that even after visiting service center thrice within a span of 20 days the problem is still persisting.
Now my concern is why two of your officials made false promises for resolving the complaints and wasted my time and energy and at the same time tainted the image of an esteemed organization like Hyundai Motors to which I owe my loyalty.
I am highly dissatisfied with the services of BEEAR Hyundai Mahanagar Lucknow in particular and behavior of their two officials in general.
Please look into the matter and compensate me for the loss that I have borne in terms of cost, time, energy and mental harassment due to pure negligence of duty on part of BEEAR Hyundai officials.
Regards,
Akshay Kumar
Car registration no. UP 32BV 5589
Mob No. 9935556499
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