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Misbehave from Bank manager

Dear Sir,

I Want to Register an Complaint For The Manager Of Your Esteemed Branch Vikas Puri.. I Opened My Account on 12/08/09 Number is 02062090001563.. I Visited at Your Bank for to Confirm Why I dont Receive Bank Statement. She Replied Very Rudely When You Dont pay How You can Receive It She asked Me To Pay 110/ For bank Statement... This Was Okay For Me But The way she was talking With me... i didnot understand How can She React Like This I want Strict Action towards This.. and want My Regular bank Statement... Manager Name Is - Komal Khullar