I would like to inform you that I was travelling along with my family from Banglore to Mumbai on 14th Feb on flight SG529 (Ticket PNR: QZ9TAC) scheduled departure 19:05 hrours which was subsequently posponed to 19:40 hours.
As I reached the airport there was thorough checking of ID cards & tickets which was taking quite some time (due to the bomb blast in Pune). As I reached the check in counter at 19:15 hours I was told that the flight had left at 19:05 hours (seems that the spicejet staff had no knowledge of the postponment of the flight). On informing the check in desk that I had a SMS infroming that the flight had been postponed to 19:40 hours I was asked to speak to Shewta. Shweta informed me rudely that the gate had closed & that me & my family could not board the flight. I informed Shweta that the airport checking was taking quite some time else I would have been on time but Shweta refused to listen. I requested her again & again to speak to the securtiy gate if they could accomodate me on the flight but she refused & even did not bother to give it a try. I asked her to suggest me an alternative for which she refused to help & pointed me towards other airline counters for alternatives. Meanwhile she made me wait for 10 minutes & was busy accomodating people to the Bangalore-Hyderabad flight which was scheduled to depart at 19:45 hours & whose gates had been closed by 19:15 hours & later dissappeared from the counter without helping me. I also saw Spicejet staff on the booking counters accepting bookings for their Pune flight even before 10 minutes of the flight departure. I wonder why I was discriminated for only 5 minutes delay. We passangers wait for over 2-3 hours patiently when flights are delayed & we dont get accomodated for a few minutes delay from our side. The other airport staff informed us that this was the usual scene on the Spicejet counter.
I would like to inform you that I have been regularly flying on the Bangalore-Mumbai sector thru Spicejet. I have even been accomodated the last time 15 minutes before departure (Flight dt. 28.12.2009 PNR: T3TGBM). The time log on your computers are self explanatory.
As I had to reach Mumbai urgently I went to Indigo airlines counter whose staff helped me to get tickets for my family.(PNR: Y2NQCC) by paying Rs. 13743.
All this has caused a lot of mental trauma & financial loss to me & my family. I never expected such discriminatory & unprofessional behaviour from Spicejet staff. I have lost all trust in the Spicejet brand & seek proper action & compensation. I have been continously writing to the customer relations & COO Sanjay Aggarwal only to get a stand reply stating that my complaint cannot be processed. All this behavoiur only leads to Spicejet compromising on the safety of passengers by taking in last minute bookings. As such I appeal to the public at large to stop travelling Spicejet.
Vinayak Kamath.
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