I boarded a spicejet flight from Bagdogra to Delhi on 9/11 - SG885. My first issue was the ground staff at Bagdogra who told me i couldn't have my choice of seating as the flight was via guwahati. I tried to explain 5 times that it is a direct flight but I finally gave up. Secondly, upon reaching home in Delhi, I noticed that the handle of my samsonite suitcase was broken. In the years that I have had it and the numerous flights I have taken it has never ever broken. up till now. I stay fifteen minutes from the airport. I called spicejet and informed them. And they told me they would lodge a complaint. The reply I got was that I should have made a complaint at the airport itself and it is now not applicable for reimbursement. My suitcase handle is at the side of the luggage and it flips inside. It does not stick out so it isn't visible till you try to drag it. Secondly, since it goes inside it doesn't break easily either until spicejet got its hands on it. It is so sad to see that customers of spicejet are treated so poorly. And how this mistreatment gets translated onto your poor luggage. At all airports most people tend to pick their luggage and leave asap, I have never inspected my luggage because most airlines do not damage your suitcase. I assumed that Spicejet would realise the rationality of this. But as I have noticed, this is not so with spicejet.
Spicejet reminds me of deccan airlines and the bad services it used to render. Hopefully someone decides to buy over this airline too and improve it. With the numerous budget airlines in the market now, I hope spicejet realises that people do not show loyalty for airlines. The only thing that differentiates airlines nowdays is not the price anymore, it is how people are treated. I for one, will definately avoid all dealings with spicejet. I hope people reading this who do travel especially on spicejet to check their luggage properly before leaving the airport. Because this company does not care about you or your luggage, just your money.
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