To,
The CMD/Customer relation Manager/ Head Consumer Cell/ Regional Head,
Maruti Suzuki India Limited
Sir/Madam
Sub- Complaint against Maruti and Competent Lajpat Nagar, New Delhi
I have booked a car- Maruti Swift Dzire (Silver VXI) on 18-03 (Receipt No.- 4637, Allot No.- 0895-D-L00766, Cheque No- 005401, Union Bank of India, Pahargang, Rs25000/-). I was promised to deliver the car within 2 months of booking so I started following up after 1.5 months. The loan of Rs2.5 lakhs was sanctioned by 27 May (Can be verified from HDFC bank associated with Lajpath Nagar). We were promised to get the delivery on 29 May. We visited the showroom and met the Manager Mr MM Joshi and he informed that they do not have any stock still we need to wait for 2-3 months.
The loan is valid for 1 month and they were asking to wait for another 2 months or cancel the booking (costumer harassment started right from here). After constantly requesting he agreed to deliver the car in between 6-10 june. He gave the case to Mr Pawan ass. Manager (Mob no- 9811478982) who asked us to complete the formalities.
Since 6th June I have been following up with Mr Pawan to get the delivery, every time I call, I have to hear –Sir sorry we don’t have the stock, we have sent your car demand to maruti etc. No body in Competent is giving me present status of my booking. They simply say if you cant wait you can cancel the booking (Very harshly and filled with attitude). We have landed in a situation of begging for our car rather purchasing (Matter of shame for Maruti)
1) I want to ask Maruti about the status of my booking as of now and the date when the car will be delivered as I have a right it information against my booking. And in case they cant please give me in writing to cancel my booking.
2) If Maruti cannot fulfill the demand, they should not take booking.
3) Why Maruti is involving dealers to take booking which encourages black marketing (which is maximum during marriage season).
4) Why there is no centralized system of booking from Maruti to have a transparency in the system.
All this clearly shows that Maruti is also encouraging black marketing along with the dealers and taking undue advantage of the reliability of the name MARUTI.
Being a Maruti costumer from past 12 years I was having a faith which is now all shattered as I feel that Maruti is fluttering on its sales figures of may and are now least concern on costumer relationship.
MY DESIRE TO OWN A DZIRE HAS REALLY BECOME UNDESIRABLE!!!
Expecting justice and a spontaneous action against the defaulters.
Regards,
Deepak Mital/ Puneet Mital
224 Dayanand Vihar, Vikas Marg, Delhi 92
9868204718, 9868861367
[email protected]
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