MY WIFE, SHREELEKHA VIRULKAR, BOOKED RETURN TICKETS ON FLIGHTS AI201 AND AI200 ON 1ST SEPTEMBER, TICKET NO 0984796540958. BECAUSE OF HER ILLNESS THE TICKETS WERE RESCHEDULED TWICE AND THE LAST TIME IT WAS SCHEDULED FOR OCTOBER 9TH FOR DEPARTURE AND 11TH NOVEMBER FOR RETURN. THE TICKET NO OF THE LAST TICKET IS 098 2400084557, PNR HJYSG. HOWEVER MY WIFE UNDERWENT AN OPERATION AT INDORE AND DID NOT TRAVEL AT ALL.
SHE CONTACTED AIR INDIA OFFICE AT INDORE AND WAS ADVISED TO APPLY FOR REFUND THROUGH THE AGENT, BHILAI TOUR AND TRAVELS, BHILAI, CG.
SHE MADE AN APPLICATION THROUGH THE ABOVE AGENT FOR REFUND ON 11TH NOVEMBER TO THE NAGPUR DISTRICT SALES OFFICE. AFTER SEVERAL FOLLOW- UPS WITH THE ABOVE OFFICE, TILL DATE THERE IS NO REFUND. WE OR OUR AGENT DID NOT GET EVEN A RESPONSE.
KINDLY HELP IN THIS MATTER TO ENABLE US TO GET THE REFUND AT EARLIEST.
THIS IS MY SECOND COMPLAINT, THE EARLIER BEING ON THE 5HT MAY. AIR INDIA DID NOT ACKNOWLEDGE THE COMPLAINT LET ALONE THE REFUND OF MY MONEY.
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