Respected Sir/Madam,
Let me first introduce myself, I Sanal Jagdishan, working as a Senior Application Engineer in Leica Geosystems AG and Placed at regional office in Trivandrum, Kerala. Sir I have been using Maruthi Car since last 5 years, first I owed an Alto then I Upgraded it to Wagon R in exchange in January.
Now when the new Wagon R VXI was released I decided it to again upgrade the old vehicle with the new one. So I approach your dealer in Kerala Popular Motors as these were the people from whom I purchased both of my old cars. I booked the car on 10th of May with a commitment that the car will be delivered within 20 days and gave me a tentative date as May 28th. During this commitment I specifically told them that my parents are out stationed from Kerala and they are arriving to Kerala for vacation, so I need the vehicle at that time as I have a physically challenged sister and we have to travel some places. I had told them that if you have any doubt in delivery date, then I will postpone the purchase to next month once my parents go back after vacation. These people said they will 100 % do the delivery on time. So on 13th May Rs 3, 26, 000/- was deposited from HDFC Bank. Again on 24th May I surrendered my old car to True Value and the total on road price payment was done, now after receiving the full payment, they are saying that they don’t have vehicle and it will take 1 to 1.5 months for delivery. Now this is cheating!!! if they had told me before I would have bought the car afterwards.
I called up your Maruthi Area office in Trivandrum yesterday and lodged a verbal complaint, they committed that person from dealer side will give a call, yes I received a call saying that he will call after two days. One Mr Suresh from your Area office in Trivandrum tried to call me yesterday evening but I was out of coverage, when I got the missed call alert I called back to him, he said he was on some other call and will call me back, but unfortunately he didn’t till now. I called up to him this afternoon some other gentleman attended the phone and said Mr Suresh is out of office and he will pass the massage to call me back, but again no response.
Now my situation is that I have hired a car for rent and doing the things which is giving me a serious financial burden and all this has happened because of your dealer’s commitment. I sincerely request and expect that some firm action will be taken from your side so that at least other people are not cheated. And I would humbly request to make them deliver the vehicle at the earlist.
Hoping for a quick action from your side.
thanks and regards
Sanal Jagdishan
09895754545
09037009889
[email protected]
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