A lady with spectacles in ticket counter at Kanpur central railway station is famous just for his misbehavior and harshness. I think this is because there is no proper system to control monopoly of ticket distributors in Indian railway. There should be also a "lokpal provision" as we have in banks to meet customer satisfaction and curb corruption.
On 11-10 I purchased a ticket from banda to kanpur and its cost was Rs22.00.I gave her 40 rupees as i did not have exchange and I saw that the people before me in queue have given enough exchange in multiples of 10 but that lady did not return me even a single paise and that ticket costs me Rs40.00.She was such harsh and rude in her behavior that she even refused to give Rs.10 to me. When I argued with her she said what can we do?
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