Respected Sir,
Through this complain I would like to bring to your notice the worst maintenance of railway coaches by Indian railways. This Tuesday, 31st Jul, I traveled from Surat to Chennai in Navjeevan Express in S1 coach. Despite paying around Rs. 500 per ticket, railway is not able to provide us the basic necessities,
1. Toilets are not cleaned/washed. Continuous Foul smell can choke passenger whose tickets are reserved near the toilets. (Navjeevan Express reached Ahmedabad around 8 pm and it starts for Chennai next morning at 6 am. Thus railway workers has enough time to clean the coach and wash the toilet)
2. Tap water is not coming in the wash basin and one of the 2 toilets. I assume either tank was leaking/broken or it was not filled up at any of the major junction throughout the journey.
3. Aluminium plates indicating the seat no were missing and leading to confusion among many passenger. Also missing were all the bag hangers. I assume that they were stolen or the coach was very old.
4. Light & Fan switches were broken and thus passenger had no control to turn them off.
5. S1 being the 1st coach after AC coaches, we experienced lot of trouble due to lot of up-down passengers traveling with general coach tickets but getting into reserved coach. All unreserved passenger occupied the place around the toilet thus posing difficulty to passenger trying to access toilet.
I would like Railways to take action asap. Pls. replace the old coach and atleast provide the passenger with hygienic coach/toilet.
Thanks,
Sohil Shah
65, Jeremiah Road,
Vepery, Chennai - 600007
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