I am registering this complaint on behalf of my sister and mother. They are travelling from Bhagalpur in 12349/BGP NDLS express (date 4/June). This summer due to excessive heat and high temperature, we took 2nd AC ticket. They boarded the train at 5:30 PM. It is 7 PM and till the moment, the AC is not working. Its is like hell. A heated closed compartment with no AC is like furnace. I feel Slipper class was more comfortable as it had open windows atleast for air circulation. My mother is a senior citizen and she is not feeling well due to the extreme hot condition inside the compartment A1.
My sister talked to TT but no help and the attendant is un-traceable. There is no bed sheet, pillow and other stuff not given so far. It is the worst service ever faced. I have asked my sister to ask for the complaint book, but I am sure they will not provide it to them. I got this site, luckily and hence putting my grievance.
PNR: - 6410045817
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