Dear Sir,
I bring to your notice that the train reservation charts which are supposed to be prepared 4 hous in advance of the train departures are now being released some 15-20 mins before the departure.
I had been travelling from last 15 days to various locations and I have noticed that the delay in release of reservation charts may be due to the reason that the railway authourities are selling the confirmation of waitlisted tickets with the assistance of touts by adjusting the PNR nos and hence not following the SOP.
*If that wont be the case how come people with higher waitlisted nos get a confirmation and rest suffer?
* If that was not true what would be the reason for preparing the charts before 15-20 of departure of the trains?
* How could people who enquire about the waitlisted tickets on phone rach over station with in 15-20 mins in city like mumbai?
Kindly tell me how to escalate the complaint further if you find yourself uncapable of doing something in this matter.
Rgds
Passenger of Train no. 9658 on 18th May10.
(The chart of this train was also prepared 20 mins prior to the departure from udaipur)
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