I had booked an e-ticket from my irctc.co.in account for my journey planned on 13th Dec from AKOLA JN (AK) to PUNE JN (PUN). Train No. 2130 AJAD HIND EXPRESS, PNR No. 6150261275
But on the day of my journey, the train was late for more than 7 hours, so i didn't travel by this train. Also, i was not able to cancel this ticket online as the chart was prepared. So I filed a TDR refund request on 29-09 to cancel the ticket and refund my money.
The cost of the ticket was Rs 1663/- and Rs 10/- was charged by irctc as internet service charges (total cost=Rs1672/-). Also my bank charged me Rs 11/- as service charges.
Since the train was running late for more than 15 hours, it was a fault of indian railways. So i deserve the full refund of my ticket amount. Even though it is a small amount but this issue should be highlited (in public interest) to irctc that irctc has to refund the full amount in such cases (icluding bank charges). I, therefore, would like to file a consumer complaint against irctc for getting the full refund with proper compensation for the inconvenience caused (i had to make alternate arrangements for my journey at the 11th hour) as well as consumer court instructions to irctc to refund full amount (including bank charges) to all its customers in such cases in future.
0 comments