Sir,
i am an army officer and am writing WITH THE HOPE that you will be able to get passengers some respite from the complete dismal service of the railways.
today my mi.i.law.along with two other ladies travelled to chennai by the lucknow chennai express. they are 70 plus years ladies.
firstly they all got UPPER berths...
why is it that when their age is filled in the form and given clearly they are alloted these upper berths which they just CANNOT get on to??
is'nt it sheer common sense to allot senior citizens lower berths??
Secondly the AC coach they are travelling by was completely and unbearbly dirty, filled with cockroaches and even rats running around how are they to travel two nights n days in such deplorable conditions?? even the blankets had cockroaches all over. the bathrooms had not been cleaned.
So much is being paid for travelling in an AC coach. Even basic cleaning is not being done by the staff? why are they being paid their salaries then??
i asked for the Complaint Book from the TT but he too just did not respond . i kept requesting but Finally the train departed and we could do NOTHING .
where does one go? who does one complain to? what does a man do??
it is so so frustrating for a passenger to repeatedly face all this again n again.
is there no hope at all??
i request you to please ensure strict action is taken against the errant staff and atleast basic cleanliness n hygiene levels ensured in all coaches.
with much hope
Col. P.Salhotra
date 4th of sept'10
Seat Numbers: 2, 3 and 6.
train: Lucknow Chennai express.
Coach -B1.
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