I arrive at the ckeck in counter 35 minutes before departure time. But I arrived 10 minutes late according to 45 minute prior departure check-in policy. Indigo Airline refused to refund nor to change the ticket. I had to buy a new ticket and flew. I requested refund. But the customer service said that according to Indigo Airline company policy, my ticket was forfeited. Indigo Airline did nothing to take money from me other than quoting airline policy. Indigo Airline policy is best representing Indigo Airline, not the interest of customer. I felt robbed by Indigo Airline. I stronly suggest to all the traveler of the world to avoid flying Indigo Airline who are only taking care of themselves, not the interest of customer.