Open condition was broken too, lock was also Open. When we complaint to Indigo Staff they all were giving stupid excuses .they didn't put in the seal onto lock. I told them i have some valuable let me carry it as handbag they didn't allow. Many other also were complaining the same but they were not ready to listen. I simply told them would like to take up the matter with higher authorities they said nobody is at Airport, I asked I would like to lodged the complaint they didn't have the format also for that, neither they were ready to provide the acknowledgement copy off my complaint they didn't provide that also. I called up to customer care they were also not giving me the complaint no. They simply told go back & register your complaint on company website. At the time of boarding the weight of the luggage was 16 kg whether at the time of arrival it was only 15.3kg. Some bags were totally in torn & open condition. The staff was not all co-operative. What is the security of our luggage if we travel with this kind of Airlines. Staff kept on arguging for 3 hours but was not ready to provide any kind of solution. It took my 3 hours but all in vain. They started settling down some amount with other passenger all went away but they didn't bother for me. They don't have even that much of Curtsy that they should provide the priority to female passengers. They just wanted to argue untill customer gives up & go back to home without any solution, so it happened. It's nothing except mental tension & we wasted our valuable time also. When we travel by Airline we are sure of the safety for our luggage & stuff also. I kept on saying i am getting late but they were not at bothered. One of them took the security sticker also from the luggage (Open condition) while I was talking to one of their officials without taking my permission. They have not written any kind of conditions onto boarding pass. It's big hassle for us pls help to resolve the matter.
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