This is the my experience i would like you to go thru the mail properly.
Dear Vishal,
Thanks for the reply.
After going thru your statement (Despite of clear FIDS display, you chose to stand in our queue which coincidentally was also for Mumbai departure.)
have 1 thing to ask you, I did not choosed it RATHER your staff ("Miss TANUJA")coz of whom i Lost my flight ASKED ME TO WAIT IN THE QUEUE.
FIDS are displayed for all the airline company at all possible locations making it very crowed look but it does not says other airline passenger shuld not enter that premices.
Its a job of the Human being ("Miss TANUJA") employed & the one who represents the respective company to guide if a passenger is in a wrong Queue. On the contrary your employee misguided us due to lack of her ablity to comminucate us instsntaneously which costed us our Flight.
It WAS NOT OUR CHOICE VISHAL TO WAIT THERE WE WAITED AS YOUR STAFF ASKED US TO.
ALSO (our airport staff also reported the case to GMR officials) it was not your staff it was we ourselfs who approached GMR female who was cooperative to us, which was to be expected by your MANAGER IN CHARGE ("Debpratam").
In fact except for speaking good and fluent english you Manager "Debpratam" has no humanity to come to a newly married couple and help them politely.
Perhaps I understand from there behavour theye were shying away from us as they ("Debpratam", Madam who gives the bording passes) knew it was their mistake.
Expect you to to re go thru the case i am sure there will be many such examples of their irresponsible behavour which is going to cost your companys rappo in the service industry big time.
Thanks & Regards
C Dikshit
Mumbai.
& On Thu, 3/18/10, IndiGo Customer Relations wrote:
From: IndiGo Customer Relations
Subject: FW: Irresponsible and rude staff
To: "[email protected]"
Date: Thursday, March 18, 10:06 AM
Dear Mr. Dixit,
Thank you for your mail.
With regards to your mail, I have personally investigated the case and established that since you were booked with GoAir, you were required to report at there check in counters. Despite of clear FIDS display, you chose to stand in our queue which coincidentally was also for Mumbai departure. When you reached our counters, our check in supervisor informed you about the error. Even to help you out in every possible manner, our airport staff also reported the case to GMR officials, they were also helpless to do anything.
Sir, IndiGo cannot be held liable for the error at your end.
Thus, while we must respectfully decline your request in this instance.
For further assistance on fares, schedules and reservation information you can contact our call centre at 91 9910 383838 Or at toll free number 1800 180 3838 or visit our website www.goindigo.in
Once again, thank you for your mail.
Best Regards
Vishal Bhardwaj
Customer Relations
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 12 Haryana
Fax:- 124 406 8536
Web:- www.goindigo.in
From: Chandan Dikshit [mailto: [email protected]]
Sent: Tuesday, March 16 6:04 PM
To: IndiGo Customer Relations
Subject: Irresponsible and rude staff
Dear Authority,
This complaint is with regards to an incident which costed me not only 10, 000/rs. Also a loss of prestigeous time n Moment which is once in life time.
I am from mumbai & gor marrid in delhi on 27th Nov i had a flight on 29th 1.50 pm from GO AIR. from Delhi to Mumbai.
we landed in GO INDIGO bording pass counter n showed the Internet ticket print out to the representative "Miss TANUJA". @ 1.10pm
she asked us to wait... as we waited for 20 min again when i went to confirm she asked me to go.. to downstairs to GO AIR counter n saild you have come to wrong counter.
By the time i coud reach the flight already took off..
we asked the authority (GO AIR) the extra ticket at 8.pm costed us a diff of 9600/Rs.
we went to complain abt the same to your authority... the Manager "Debpratam" did not cooperated as he insisted us its our fault, asked us not to waste his nd our time without giving us correct reply.
The person in charge could only explain ang guide us to get fresh ticket.
I am asking you if We were guided wrongly to the Path of INDIGO, instead of GO AIR on first point why did the staff asked us to wait in Queue for 20 min...??
Here in mumbai we landed at night 11.30 @ home in borivali instead of 5 pm. It was the first time my wife came to her in laws place .. there were a set of 50 relatives wating for us but all went in vain due to Negelligence n Lack of Responsibility.
Your managment could have provided a free air ticket to us as it was their mistake to a newly wedded couple; this treatment was very harsh to digest.
If the compensation to same isnt provited to us we will go for a legal help.
Thanks & Regards
C Dikshit
Mumbai.
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