We went to Delhi-GOA on 1 May flight no 6E335, Indigo Airlines in a group of around 17 people. While taking boarding passes, my suitcase left aside at the counter of Indigo Airlines which i came to know after reaching GOA. I immediately informed GOA Indigo Airlines staff (Neelima/Fridiya) on this incident and they called DELHI Indigo staff (Roma) to check and confirm.
After their talks they confirmed that my Red stroller suitcase is in DELHI itself with CISF and i have to write an application to DELHI CISF and have to give brief about my suitcase. Same was done from my side.
Than i start following up with GOA Indigo staff and they keep telling me that my suitcase can be delivered next day but no results. Finally i tell them by email that now no need to send my suitcase in GOA as i am leaving back to delhi and there i collect the same. GOA Indigo staff confirmed me that it is OK on phone but unfortunately no email from their side inspite of insisting the same.
On 4th May i reached back to Delhi and contacted Indigo customer service. Now new story started. Delhi staff says that they have sent my suitcase to GOA with next connecting flight on 1 May itself. Again i heard talking GOA and DELHI Indigo staff that my suitcase is in Delhi itself. Now Delhi Indigo staff contacted CISF and they confirmed that there was no suitcase with the same description. Now its already 5th May and i am still following up with Delhi Indigo staff but no positive response, neither any email or complaint no from them. Even phone no 09717003731 which they have provided is either not reachable or no response.
Pathetic.. And we were listening in Indigo Flight that they have received some awards. We dont know how they are getting these kinds of rewards.
I am not going to use Indigo Airlines again in any case if this kind of response we are getting from them.
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