INDIGO AIRLINES
Non refund of taxes and levy of cancellation charges

I booked ticket of the cited airlines in April and the details in this regard are as under:

Ticket number D416CF

Sector Mumbai to Chennai

Date of journey May 17

Flight 6E 191

Passengers Four

Base fare

Other charges & taxes & fees

Total ticket cost Rs. 2, 004

Rs. 10, 416

Rs. 12, 420

Some time towards the beginning of May I decided to cancel three of the four tickets and contacted the airlines. They conveyed that apart from forfeiting the entire base fare

• Cancellation charges of Rs. 750 per ticket would levied

• The remaining amount (PSF AFC UDF etc) would not be refunded to me, but would be adjusted against any future ticket purchase

hence this complaint.

Firstly, it is not clear whether the levy of cancellation of charge by the airline is permissible as the base fare is anyway forfeited. Moreover, it is not disclosed in their website.

Further, the refusal to refund the other charges (PSF AFC UDF etc) is clearly illegal; this money belongs to the government / authorities and therefore upon cancellation of the ticket, the same has to be refunded to the customer.

I therefore request you to accept this complaint against Indigo Airlines and take necessary action.

Thanking you in anticipation.

Yours sincerely.

S. Manjesh Roy

104-A, Sunrise Apts

Raheja Vihar

Powai

Mumbai – 400 072