INDIGO AIRLINES
Direct cancellation of ticket

I have made a call to your customer care executive at 5.15 pm on 25/11 for cancellation of 1 ticket from 3 tickets and my pnr is FJZUEM and the customer care executive said me that he is in process so please be on hold so i agreed with him and i was on hold still from 25 to 30 min but i didn't got any answer and the call has been disconnected so what is the matter of not giving answer and after that i have log in to my account and i was checking the my bookings but on that page there was a option of finish so i was not getting the option of logout so i have clicked on finish and suddenly the 3 of the tickets has been cancelled so what is this problem facing by us now three of the tickets has been cancelled and they deducted their cancellation amount and now we are in trouble for travelling please help us and give us better response and please take a quick action on them