Thu, 5 Jul 16:45:25 0530
Name: Prashant
Email: [email protected]
Phone : 9820377748
Pnr: RFNDBB
Feebback type :
ComplaintsSubject: WebsiteFeedback :
From: Prashant [email protected]
To: IndiGo [email protected]
Cc: Date: Thu, 5 Jul 16:45:25 0530
Subject: Re: Your IndiGo Itinerary - RFNDBB
Dear sir,
This is for your information, I wanted to cancel booking for one passenger Mr Prashant agrawal in this PNR: RFNDBB, for Indigo Nagpur to Kolkata flight No 403, on 6th July.
I was searching option on website, without clicking on finish option all 3tickets with same PNR got cancelled, I had to rebook ticket for other two passengers, new PNR for same flight is CIJHHC. Indigo Nagpur to Kolkata flight No 403, on 6th July.
I made payment of INR 4003 ,
I request you to check the system and refund all necessary amount,
It's website problem, before canceling they do not even ask for confirmation.
I lost refund money plus needed to book new ticket.
Jul 10
Dear Mr. Agrawal,
Thank you for choosing IndiGo and writing to us.
With reference to your mail, we would like to clarify that our website does not have the provision to cancel the reservation for only one passenger out of a group. For ready assistance 24*7, we have our call center numbers mentioned on itinerary as well. Thus, adhering to the above we are not in position to offer you waiver. We are hopeful that you would understand the need of the policy and would continue patronizing IndiGo. For any further assistance, please feel free to contact us. Once again thank you for choosing IndiGo. We look forward to serve you on board soon.
Best Regards
Abhijeet Kumar
Customer RelationsInterGlobe Aviation Limited("IndiGo")
Level 2 Tower C Global Business ParkM G Road
Gurgaon Haryana 122002
IndiaF 91-124-4068536
W www.goindigo.in
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