Please have a look on the incident/Accident that has been experienced by me while travelling with INDIGO with whom I am travelling from past four year.
FLIGHT NO-6E-136 from Kolkata to Pune dated of jouney-29/09 date departure time-11:10 BOOKING Reference-A872DG
1) I along with my family (Including one infant) reached at boarding counter at 10:30 I have shown my ID proof and submitted the ticket, lady standing on the counter had told me show credit card or copy of credit card but I had forgot to take copy of credit card as ticket was booked through my friend credit card she told me to contact boarding manager I have gone there and told them that sir I am IOCL employee but he refused my request.
2) After that I have rushed to counter request them they have told me in this case you have to again pay for ticket I have told then the money that I have already paid are you going to refund me or not they told that they don’t know immediately I have talked to customer care representative regarding the issue they have told me that I will get only 250 Rs. Parallel I have told your counter representative to provide there FAX number so that I can get fax copy of credit card.
3) Within 15 minutes I got the fax copy of the credit card.
4) But your boarding manger refused to board me I have seen that he had accommodate one person in front of me at the same time.
5) Then again I have request boarding manager what I would do as I had come from haldia 150 Km away from Kolkata- he has told me that he will Re-accommodate me in next flight and told to pay Rs 1500 extra per ticket as I was helpless I had agreed to re-accommodate but when I reached counter to get ticket they have told that flight is already full we cannot re-accommodate
MY grievance-
1) When I have reached at counter and my fax was already send within 5 minutes why boarding manager had not allow to board me although I was a corporate customer with valid PHOTO ID
2) How he has allow one person in front of me to board during same time.
3) When I was agree to re-accommodate then why they had not re- accommodate me.
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