We were to board the Delhi bound flight (R6URCP) from Chennai at 20:00Hrs 21-12 when this incident happened.
We reached in the security check at 19:30Hrs after the announcement and were held up at security for around 15 minutes.
The manager of the indigo airlines (Present at 21-12-09 20:00Hrs) informed us that we were late even though we entered the security check at 19:35Hrs.
He (Manager) tore the tickets in front of us and we were asked to move out of the place immediately. He didn’t give us the chance to explain.
My question is - Who is he to tare my tickets??
He literally dragged us to the front gate and left us alone.he didnt show us any courtesy even after repeatedly saying that we were the first time flighters.
It is my money and rightfully it belongs to me. He has no right to tare my tickets. I was embarrassed in front of the crowd.
This was supposed to be my first flight experience and would have kept the tickets as wonderful memories since the money I have put is my first month’s salary.
It is a sentimental/Financial issue for me and was depressed for 2 weeks because of this.
I had asked this question" I am expecting a reply from one of the managers. I will take appropriate action if I don’t get a convincing reply."
For this he asked me to forgive and said he will refund me 229 per passenger.
so if u lost your respect, get humilated by indigo staff - dont worry - they will pay you 229 rupees.
Really he destroyed my joy of the first flight experience.
This is my humble request to all that never travel by indigo travels at all. they dont respect you, wat all they respect is the timing of their flights and they have 229 rupees to refund you.
Moreover one funny thing is, atleast they havent repaid the 229 amount per passenger what they promised me to give.
i have all the proofs and an eye witness and i am going to take this to consumer court untill i get my money back.
my mail id is [email protected] and i will be delighted to explain you in detail if u still have any queries.
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