I have faced one of the worst experience of Indigo Today on the Vadodara Airport for Flight# 6E212 on 2nd November. I was unfairly charged (600 INR; Voucher number 0777014) with the extra luggage for having by laptop bag.
May be this would be the last time I would be travelling with Indigo for Personal or professional reasons.
The Indigo Baggage Checkin Representative at the Vadodoara Airport didnot allowed my laptop bag to be carried and claimed initially to included in the Cabin Baggage, latter on came up with the issue that i couldnot carry two bags (two bags: Regular Cabbin Bag of 8kg and laptop bag weighing 6.5 kg). Customer care representative clarified that laptop bag weight doesnot include in the Cabbin baggage. Customer Care executives backedup saying he cannot do anything once you reach airport. No one on the airport was ready to listen and the superviosr on the Airport didnot cameup to hear the facts or observe the baggage.
Please note I was carrying the Laptop Stroley bag which we generally carry for business purpose and it only contained a laptop charger and portable harddisk.
Total weight (Checked Baggage: 18.5kg ; Hang Baggage : 8 kg ; Laptop Bag 6.5 kg).
Below is the quote from Indigo site (Attached is the screenshot)
"Customers may carry a maximum of one piece of Hand Baggage, as defined by Bureau Of Civil Aviation Security (“BCAS”) guidelines with an additional restriction of maximum weight not exceeding 8.0 kg and not exceeding length 55cm width 35cm height 25cm = total 115 cm in size. Additionally, a laptop bag or a ladies’ hand bag may be carried as Hand Baggage."
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