I applied for piped gas connection on 21/05 with IGL New Delhi. Amount of Rs.6000 was also deposited which stands credited to the account of IGL in due course. I was assured that connection will be installed in three months. But I waited for more than last six months. Nothing happened. Then I started calling their customer care since 15th of January. Till to day I have called them more than 25 times. But no result. Now I feel that I have been trapped in IGLs net by depositing 6000. I could have kept cool of my mind at less cost by simply getting LPG connection. IGL ands its customer service is the worst I have ever faced. Every time you talk to their customer care their standard reply is &"complaint No... and your request is forwrded" probably to some dustbin. Can any one help me for suitable legal action against IGL. The appear to also not covered under RTI Act.
SP Mamgain
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