IRCTC
IRCTC refund process delay

Hi,

I had raised TDR complaint in IRCTC website on 05-Oct-09 for the PNR ticket numbers 4111072308, 4111072453.

The issue was, the train has been diverted through different route as there were floods in the actual train route. So, we could not able to get into the train due to this. When we asked the reservation counter at Dharmavaram station, they mentioned that it needs to be cancelled only through IRCTC website. So, immediately we raised this complaint.

It has been almost more than 6 months till now, the money has not been refunded. When we followed up with the IRCTC, they were mentioning that they did not get the refund till now from railways.

Sir, please guide how can we proceed further to get my refund.

Thanks

Nagaraju.

Company: IRCTC
Country: India
State: Karnataka
City: Bangalore

  <     >