IRCTC
Refund case

I have filed for a refund of a ticket in 2009 & till date IRCTC has not provided a resolution. They're reply is just &-quot;We have forwarded to indian railways". There is absolutely no ownership to resolve this. It is more than year now. Here is the last response received

Dear Customer, Sorry for the inconvenience. Kindly note that your refund case of PNR No.4522354147 has been forwarded to CCM/SER Railway on 11-Sep. We have already issued Reminders on 04-Feb and 10-Apr and 15-Dec to concerned railway to chase up the case. But despite reminders refund is yet to be received from the concerned railway. Now we have sent another reminder on 2-June with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account. Personsteams contacted

With regards,

TDR TEAM

We have already mailed

1) several mails & calls to TDR team

2) Mr. Sanjay Aggarwal- GM (Operation)

3) Smt. Aechana Srivastva, Dy. CCM/C.I.& PIO

No ownesrship & resolution from any of the above

kindly advise

-- Anusha Sudarshan

Company: IRCTC
Country: India
State: Karnataka
City: Bangalore

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