I was booking a tatkal ticket on 24-Sep from https://www.irctc.co.in and after entering the payment details during first attempt, the site went down and the page expired. Then I went into my booking history and found that the ticket wasn't booked. After checking it twice after 5 minutes, I went ahead and booked another ticket and thought the earlier debit from my account would be refunded but then in the afternoon, I saw two tatkal tickets for the same journey.
The PNR numbers of the two tickets are as mentioned below:
* 8347650173
* 8147482912
I called up the customer care and explained them the issue with the irctc website. They told me to send the query to [email protected] to get full refund but they gave me only 25 % refund since it was a tatkal ticket.
I have followed up several times by writing mails to [email protected] but it seems that they have stopped paying any heed to it.
The compaint IDs that were generated during my follow-up are IRCTC #1491993, IRCTC #1497602 and IRCTC #1503701. I have all the follow-up mails for evidence.
I request you to look into this since there is no escalation procedure mentioned on the irctc site.
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