Inconsumercomplaints.com » Cars & Transport » Review / complaint: IRCTC - Efund of non-booked E-ticket | News #344934

IRCTC
Efund of non-booked E-ticket

I tried to book an E-ticket on 25/09 twice. Details are as under.

Amount was transfered from the bank but the ticket was not booked because of the bad server.

I have checked with my bank service that payment has made to the IRCTC. Details are also given under.

Please refund my amount. 322/- 322/-

Bank Response to my query :-

Account Number : 51XX4XXX04

Reference Number : 7810111532

Date : 25-11

Your Query

Dear Sir, I booked a E-ticket using my CITY bank debit card on 25/11. Due to slow internet connection or some other reason, my transaction could not be completed. But amount has been transfered from my account and IRCTC site showing that Payment has not been made. Please look in to the matter and refund the amount charged as the booking has failed due to non-transfer. Transaction amount :- 322 322 (two Transactions) Transaction Date :- 25/11 Regards, Mahim Mohan Gupta

Status of your Query

Dear Mr. Gupta, This is with reference to your query dated November 25. Our records indicate that you have made Online purchase of Rs.322.00 (twice) on November 25 to "IRCTC". We inform you that the purchase has been successfully made and the payment effected to the Merchant vide Payment Voucher (PV) number 5604497275061011 and trace numbers 814830 and 814647, respectively. Please contact the merchant for further clarification quoting the payment voucher number and trace number. Thank you for accessing Citibank Online. Sincerely, Jayasri BCustomer Care Officer We trust we have addressed your query to your satisfaction. In case you are not satisfied with the resolution provided, please feel free to escalate to the Head of customer care at [email protected].

Ticket History

Pnr Number: 0 Transaction ID: 0277801817 Train No: 2780

Train Name: GOA EXPRESS From Station: (GWL) To Station: (BSL)

Date Of Journey: 01-Dec Class: SL Boarding: (GWL)

Resv Upto: (BSL) Date Of Booking: 25-Nov Total Fare: Rs 322.00

Refund Details

Cancelled Date: 25-NOV Refund Amount: Rs 322 Refund Status: Approved

Receipt Number: Refund Date:

Acronyms

Approved: Approved for Refund Refunded: Refunded in Account

Sent for Refund: Refund Instructions given to Bank


Company: IRCTC

Country: India   State: Maharashtra   City: Pune

Category: Cars & Transport

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