IRCTC
Refund as per irctc rule

Sir,

I filed a TDR on 10th february having reference no ekt2011021002118673 for a train running late by more than 8hrs passenger not travelled

As per rule i should get full refund but only Rs4785/- of total fare Rs.9570/- is refunded on 16th February. Following replies coming from IRCTC TDR team after put up my complain several times.

"Dear Customer, Sorry for the inconvenience. Kindly note that your refund case of PNR No.6152948703 has been forwarded to CCM/NR Railway on 03-Mar. We have already issued Reminders on 17-May to concerned railway to chase up the case. But despite reminders refund is yet to be received from the concerned railway. Now we have sent another reminder on 4-July with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.

With regards,

TDR TEAM "

Below details of my ticket

PNR no :6152948703 Train No :12501/PORVOTR S KRANTI Class: 1A

Date of booking: 30th January Date of Boarding :9th Feb'2011

Schedule departure:6:00 Total fare : 9570

Kindly do needfull action

Company: IRCTC
Country: India
State: Assam
City: Golaghat

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