IRCTC
Online researvation cheating by IRCTC

I booked the rail ticket from secunderabad to Warangal in Satavahana Express / 12714 on 05-04, PNR : 4440065697. Status when booked was: WL 14 / WL 2, WL 15 / WL 3, WL 16 / WL 4, WL 17 / WL 5

Ticket status was CONFIRMED (CNF) when checked online (06-Apr - Morning) and even checked via SMS, status shown CNF.. After reaching railway station our ticket status showing WL 6, WL 7, WL 8, WL 9.. i am shocked of this and approached rly team, they said as they cant do anything since this ticket booked online as asked me to file a complaint. Because of this IRCTC cheating my journey with my family got disturbed and myself and my family was suffered to travel by other train..

I am wondered of ticket reservation status, it should be same as at time of booking or should be low... i dont understand the ticket status gone beyond the booking time status after chart preparation.

could you please guide me how to file a case on IRCTC...

thanks

Vijay