I travelled on a flight from Bangalore - Delhi - Chandigarh. The Delhi chandigarh flight was cancelled due to bad wether. So instead of reimbursing the money I was given a free ticket from Chandigarh to Bangalore. I was not informed that the ticket was waitlisted from Delhi to bangalore. After reaching Delhi the ground officials told me that the ticket was waitlisted, none of the officials were ready to even talk about it. I had to fight with them to get onboard the aircraft to Bangalore. Due to this my baggage was left behind in Delhi with the officials telling me that the baggage will reach my home the next day. I think there has to be something for empowering the customers against airlines. I would have rather bought the ticket and travelled hassle free if this was what I have to go through on a free ticket.
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