On 24/5 I with 4 family members boarded the flight no. (S2)-105 (seat no 7a, 7b, 7c, 7e, 7f).sensing high temperature inside I complained about the same. It was replied that the cooling will increase after take-off. Again after half an hour I repeated the complaint. Other passengers were also requesting regarding the same problem. But it was not improved. The flight in charge on duty promised me to give comment card within 10 minutes, but up to Delhi the card was not given to me. From Delhi I again started complianing regarding the high temperature inside. Again I demanded the comment card from the new staff. Then only it was given to me. The said card was only a feedback form with having no space for compliant. Actually such type of form is made available to every passenger in trains like Rajdhani for consumer feedback. I feel that without demand the form should have been provided to every passenger. On request for the same it was conveyed that the stock was not available on board. While I vocally expressed my dislike for the poor attendance of the complaint for hours, I received a 'We don't care" type reply from the in charge. Other passengers also felt that nothing is going to work. I kept complaining from Srinagar to Mumbai for no result. I expect that...
1) I should be refunded the entire amount.
2) The staff from Srinagar to Delhi & from Delhi to Mumbai be removed on the charges of non attendance of complaint and behaving rudely with the passenger.
3) A written apology from the company concerned.
Expecting an early response on [email protected] & [email protected].
Yours faithfully,
Vijay Mankad..
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