Respected Sir,
With reference to above subject, I have travelled from Mumbai to Srinagar through Flight S2 108 of Jetlite on 25 th May along with my wife Mrs Mayuri Vaghela Seat No. 32D & 32E. Departure timing from Mumbai 07:20 a.m. i weighted my baggage then after the Counter Staff they send the baggage for cargo as it was my first trip from flight i was not aware of the baggage seals which i come to know during by second trip from flight by GoAir latter which was not attached to my baggages during my trip from Mumbai.
Then after while checking the baggages at our Place at srinagar i found their was a loss of fund Rs. 3, 500/- from my Baggages an Rs. 1, 500/- from the bag of my wife has being missing.
As my schedule was fixed for the trip i was unable to respond the matter but as i reach mumbai on 6th of June, i am responding the same to the toll free number of Airline an also commumnicated to them through Email an the customer relation of officer assured me to solve the problem but after a day do not assert me a proper solution an the blame me for the same.
As it was the issue created by their counter official who attended me if she could have guided me poperally regarding my baggages i could not have suffer this type of loss.
Please see to the matter on priority bases as it is matter of fund and break of trust by Jetlite which has been much trusted my me before this event.
An their executive are also not ready to accept the fact an they blame me for the same.
Kindly, provide me with proper solution as soon as possible.
Deepak Vaghela
09892320848
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