Dear Sir,
This is matter of my Airlines tickets (5 Nos) booked with your esteemed airlines for Mumbai to Varansi on dated 14/08 bearing VCR no 0903751468376/77/78/79/80 . During my this journey I have face some seriously and unbearable problem (situation) which is now forcing me to bear a loss of Rs 9500.00 (Rs 1900.00 per ticket) due to miscommunication (misguidance) created by the airlines employees employed at the airport. I would like to explain the whole scenario point-wise as mentioned below.
1. I have gone to Air-Port along with whole family for check-in. After standing for more than 20 minutes, I told to changed the quene by the airlines employee employed at the airport.
2. As per as instruction given employe employed at the airport, we have proceed for change in quene, but the Employed-Lady standing (on duty) in another quene told that she can’t allow us for Check-in as time is over. Then we gone back to the previous person (airlines employee) who told to change the quene, but he simply didn’t responded to us. I would to like to bring in your attention that this incident had not only occurred to me but to almost more than 5 to 6 people standing along with us (Airlines can validate this information by seeing cancellation history on that day). This condition was arised due to mis-communication (mis-guidance) created by Kingfisher airlines employee employed there at Airport as they are there to help the customers not misguide and because of this we had missed our flight and our tickets was declared as “NO SHOW”
3. As we were going to attend a 13rd day function of my mother funeral. As per as religion philosophy, we were need to be on time in Varanasi, so we were in hurry to board another flights. That is why we have decide to go for another flight by cancelling the existing as rescheduling was not feasible,
4. But there was again another height (problem) where-in the person sitting at the cancellation counter told us that only Rs 500.00 per person shall be deducted as penalty charges and remaining amount shall be refunded to us by our travel agent (M/s Yatra.com).
5. When we have contacted M/s Yatra for refunded, we were in shocked to hear that M/s Yatra is charging us Rs 3000.00 per person (Rs 15000.00 for 5 Tickets) as a cancellation charges, when contact Fly-kingfisher customer care we again came to another shocked that of Rs 1900.00 per person (Rs 9500.00 for 5 tickets) being charged as a cancellation charges. But no one was there to understand the situation (misguidance atmosphere created by airlines employee) and about Rs 500.00 per person shall be deducted as a cancellation charges as promise by person (Employee) sitting airlines counter.
I would to request to look in to the matter sincerely and on top priority and subsequently take some appropriate and serious action against the employees employed at the airport as it causing an harm to hard cash earned by customers and thus destroying the tempo of airlines with the existing customer.
Hope for the positive feedback and reply either by refunding the whole amount (after deducting minimum bearable charges or either issuing a coupon for next trip).
I hope the airlines wouldn’t disappoint me and help in us making our mind to travel in future.
Thanking You,
You’re sincerely,
(Mr. Ramprasad Gupta)
(Mob :- 09930135188)
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