I have been traveling between Delhi and Pune frequently - on several occasions they have been doing this without informing the passengers.
On May 14, 16 and 23, I traveled by IT 153, 156 and 150 between Delhi and Pune. They have charged me full fare for these tickets and were definably not cheap. I had the choice of other airlines also flying during the same time, but I wanted to travel in more comfortable settings.
However, they have now started operating this as a deemed Kingfisher Red with only the meals being provided. All seats were non-reclining. On top of this, because I knew this problem, I inquired at the check-in counters to which they said no such thing and they said it is a normal flight. The seats were most uncomfortable and being a tall person, it cased a lot of pain in my back and legs.
The only excuse that the inflight executives could come up with was that the aircraft was grounded. I would fail to understand that this be the actual case and they could not have informed the passengers in advance or while checking in.
I had written to the chairman and guestcare - their polite response was that we ackowledge your discomfort but cannot refund the money.
I think I deserve to get the money back at the very least - in other developed countries (such as US or UK), I would probably be able to sue them for physical and mental discomfort.
Please can anyone suggest a mechanism to get this redressal done.
Incidently, there is no way o filing a complaint on DGCA.
Thanks
Piyush Patodia
DLF City 2
[email protected]
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