Sir ISI,
I just after the receipt of my e-mail communication on 26.03.11 made by Port Blair to chennai with e ticket no.0905174110946, 0905174110944, 0905174110945, 0905174110943, through leisure Flies/Agency Chandigarh and paid cash to M/S Leisure Flies towards the said tickets. The air journey as per the details given on the tickets needs to be followed as per schedule. The return flight of Kingfisher No. IT -3634, on dated 7, june, from Port Blair to Chennai had been cancelled. And we had next flight for Chennai to Kuala Lumpur By flight no. 9W- 32 on 08/06 by Jet Airways at 0001 hrs.
That I was not given any information by Kingfisher Airline or its agents up to the time on 07.06.11 that they could not be able to provide me the contra trial service and accordingly reached to Chennai airport to catch my next flight for Kuala Lumpur of Jet Airways, (9W-32). So that we had missed our flight. And there was no one there on Chennai airport to look after us and provide the correct information for the same.
At Chennai air port at the critical situation Kingfisher staff had shown its inability and have failed to re-arrange my journey from Chennai to Kuala Lumpur.
That after the arguments with both the airlines (Kingfisher and Jet airways) on I found that that no arrangements have made by Kingfisher and Jet airways to make arrangements in next flight for me and my family.
Due to Contractual obligation. I was forced to be awakened the 2 days of me and my family at the airport to request again and again with both the airlines. Nobody was listening us.
That even in spite sending me or getting me shuttled mercilessly from one desk to another and from the terminal to another and giving me a lot of harassment. Jet airways could not make any such arrangements for which I was air lifted from Chennai. During this period I was put to sustain both physical and mental torture, tension and torments.
That later in the evening, I was bluntly refused by King Fisher and Jet Airways to make any such arrangements for me and my family. Me and my agents despite a number of requests was made repeatedly apprising of the emergency due to my tour on 8.6.2011.
That Kingfisher thus has put me at such a critical situation where I could not take the tickets of the others Air Lines as all flights by the time were fully booked reportedly nor even Jet Airways or any other airlines had made any arrangement for my journey to Kuala Lumpur.
That because of the said totally unprofessionalism of and too bad service of the Kingfisher. Because of this it was a really too much embarrassing for me in front of my family that after a very much long spell I was taking them to on holidays.
That the contract from the side of Kingfisher having me in between in Chennai by packing me up from Port Blai and making no arrangement for my onward journey. They left me hang in the air. I have suffered there pairably both physically and mentally by the deficient service of Kingfisher.
That if there was the problem on account of air craft or any thing then the kingfisher has incapable of dealing with the situation I should have been informed in advance so that I could have made the alternate arrangements with other Air Lines at my own within the permissible limits/leave. I was only told when no such remedy was made available with me and all the seats of other Air Lines were overbooked by 20 passengers.
That I was left by Jet airways with no other alternative their taking me to Kuala Lumpur at my own last incurring their with all incidental expenses on account of deficient service of Kingfisher.
That because of the said deficient service of Kingfisher I suffered the following primary Losses Amount of tickets for the contractual journey Ex. Portblair to Chennai and Chennai to Kuala Lumpur
Apart from the after said primary loss worth Rs. 42800/- I have also suffered the mental torture harassments and torments on account of non–cooperative attitude, harassments, rude behaviour of Kingfisher staff in Chennai and misleading of Kingfisher in Portblair/Chennai besides suffering the physical agonies and loosing the fair chances. In lieu of the sufferings harassments, torments and agonies – the mental as well as the physical as elaborated above I claim for the compensation of amount of Rs. 42800/- that I spent on air tickets of Air Asia Flight AK 247 from Chennai to Kaula Lumpur (on 08/06 at 1750 hrs with Boarding Pass Number Z85CVM seq number 152 to 155 with Seat Number 31A, 31B, 31C & 31D).
As such, you are requested to compensate me with the amount of Rs. 42800/- within a period of fifteen days for unwarranted situation created only due to failure on part of Kingfisher otherwise I may go in for a suitable remedy approaching the forms as available constitutionally to the citizens of India and the consumer under the consumer Protection Act without prejudice to my other rights and remedies.
Yours faithfully,
(S.M. SHARMA)
MANAGER
UCO BANK
12 WING AFS CHANDIGARH - 3
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