My nephew Mr. Supratik Roy, businessman and a resident of Pune Maharashtra, travelled from Mumbai to Bangkok by Kingfisher on the 20th December and returned to Mumbai by flight no IT064 on 24th December. After more than one and a half hours after clearing immigration at Mumbai on the morning of 24th December he and some fellow passengers were informed by the ground staff that their checked baggage had been off loaded at Bangkok itself in order to accommodate some 65 large screen TV sets and other electronic equipment which were being imported by person (s) travelling in the same flight, at the instruction of their "higher authorities". My nephew Mr. Supratik Roy was categorically assured by the said ground staff that his bags bearing Tag Nos IT 064370/1 would be delivered at Pune airport the same evening (24th December). The bags contain business related papers of vital importance, apart from all his good clothes.
Baggage bearing Tag Nos IT 064370/1 are still not delivered at the time of writing this complaint about 48 hours after arrival of the said flight no IT064 in spite of regular follow up.
His phone number is 98810 76436
In this connection the following points are material:
1. Passengers were told of the baggage off loading more than five hours after departure of their flight from Bangkok
2. No specific information about the misplaced baggage is available with any luggage handling ground person at Mumbai as also the Kingfisher station in charge in Pune
3. No one from Kingfisher made a single call to him in the last 48 hours since detection of the incident explaining the true state of affairs and he is completely in the dark and running from pillar to post
4. The Original baggage tags have since been admittedly replaced by the airline with ”transit” baggage tags and the list containing old baggage tag numbers and their corresponding new numbers was not made available
5. No one in Kingfisher could provide the phone number of any senior official of luggage handling.
6. No escalation Matrix is available anywhere in the public domain to take the matter up with any higher authority of Kingfisher
7. The Kingfisher toll free helpline could not provide any information on the matter
8. The luggage handling ground persons at Mumbai when contacted over phone from Pune at 7.05 pm on 25th December informed the caller that their duty hours are from 9 am to 7 pm and that they would not attend to any queries after 7.00 pm.
9. While issuing the Lost luggage Form at Mumbai airport on 24th December the ground personnel did not fill in any serial number/file number in the space provided, thereby making it impossible for anyone to use the tracking mechanism independently
I wonder if this is the normal/ standard state of affairs now a days with Kingfisher Airlines.
There is no telephone number of any senior official of
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