I’m really disappointed with the service provided by a customer service representative (named LATA) at Tulihal airport, Manipur. I wonder how the HR team recruited this lady as CSR who does not have any quality of being a customer support agent. She is rude, she acts like more than a CEO of the company. No acknowledgement, no support, no help but simply an egoistic moron.
Yesterday (9th May), I went to airport to book a ticket from Blore to Imphal for my cousin. Before going to airport, I found that the fare of the said ticket for 30th May was at Rs. 5005 as shown at yatra.com. When I said that I wanted to book a ticket, she seemed to be very unwilling and pushy. She replied that the fare of the ticket is at Rs. 6167 and asked if I wish to book the ticket right away. I was surprised and thought that it was usual for flight fares to increase (even decrease) from time to time. Understanding this, I requested her to check the fare for another day. I was uneasy to even ask another question thinking that she will get irritated.
To clear my doubt, I gave a call to my brother and told him to check the fare. He said the fare was at Rs.5005 which was the same with what I saw in the morning. Then I let the lady know about this. She seemed to be irritated and suddenly replied sarcastically “go back and book the ticket at yatra.com”. And then she turned away her face making herself engaged with her colleague.
I was shocked and asked myself why I came here far away when other agents are providing better service and price. I came back and went to one of the cyber cafés and booked the ticket at 5200 (200 additional charge for booking at local agent).
In this scenario, I want to ask why LATA is being paid for. She called herself "a customer support representative" but to the contrary she does not want to assist/support her customer. Instead, she only shows wrong attitude, lack of courtesy and superiority.
How can I ever forget this horrible incident??? Was she trying to fool me or wanted to make money booking tickets for customers higher than the actual fare?? If so, LATA PLEASE CHANGE THE INDUSTRY...!!!
I'm done with Kingfisher airline.
Please feel free to revert,
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