Dear Sir,
Sub: Mahindra Xylo Air Conditioner not Working - Cooling Coil to be Replaced.
This is to inform you that I bought a Xylo E8 ABS Chassis No: A2H528569 Engine No: KJA4H32811 Reg No: TN 01 AL 9190 a year ago. The car is registered in the name of Sangeetha Nair. There have been niggling problems with the car. The car has only completed around 21000 kms. The power window on the rear left is not working. I informed the service station MPLAutomobiles Agency Pvt Ltd, #15, Arcot Road, Porur, Chennai, T.N.-600116. about this approximately 4 months ago. There has been only excuses cited and no action taken due to lack of spares. Last week my car airconditioner ceased working. I sent the car to the service station to get both the issues sorted out. They took in the car and stated that that the works would be carried out immediately as the car is under warranty. Last evening I got a call from the manager Mr. Vaidhyanathan that the cooling coil of the car has to be changed but i would have to pay for it. I enquired why I should pay for it as it is under the manufacturers warranty. The reply i got was that i had not serviced the car in Mpl service station, I find this absolutely absurd because what connection does the change of engine oil and the aircon cooling cooling coil have? How do you explain that the cooling coil of a car has to be changed every 20000km. This is my third mahindra vehicle in the last five years. I request the mahindra team to look into the issue immediately. I will not take delivery of the car from the service station till this issue is resolved. If not I will have to proceed legally against the service station and Mahindra Automobiles.
Thanking you.
Yours Sincerely
Vivek Bala gopal
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