Dear Sir,
I have a total of 7 cars from Mahindra and Mahindra. I had purchased a Car Mahindra XYLO in the year 2009. The car has been giving several problems. I spent thousands of rupees on service and parts in last one year. I have all the records for the same.
Now the problem is that I gave the car for servicing on 11th July at Sewree Service Workshop, Signal Hill Avenue, Via Reay Road, Near Raj Oil Mills, Sewree Mumbai, India. Tel: (022) 23713832 / 23713833. The name of the contact person is Mr. Mithun 09664447609. This representative gave us a Repair Order number RO11B000721. The estimated repair period was for 2 days and the car was to be delivered back on 13th July as per the repair order.
Today it is 21st July it has been more than 11 days. The car has not been touched for repairs. It remains in the workshop as delivered by the towing vehicle. The problem indicated was the failure of the starter. For the last 9 days the representative is saying that they cannot find a starter. My company has suffered losses to the tune of 27, 000 Rs for hire of private car as replacement. One manager from our company has been visiting their workshop everyday for follow up for the last 11 days. He has spent a total of 11, 000 Rs in doing so. The company has suffered a lost to the tune of 38, 000 Rs and till date and we don’t know when the car will be returned back to us.
Also the name of the General Manager is Sailesh. No body is willing to give me the number for the General Manager as he has refused his entire staff to do so. The representative is saying that you should go to the consumer forum and only then any help will be granted. We tried to contact Mahindra and Mahindra. The number provided for customer services was for Mrs. Sultana Shaikh 02224906773. Her office address is Mahindra Towers, 5th Floor SBU, G.M Bhosale Marg, Worli, Mumbai- 400017 Maharashtra, India but there is no response from her as well.
Thus my request to please guide us how to resolve this issue.
Name: Sujay Kewalramani
Number: 09879610363/09821566650
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