I am Dr. Anant Singh Rajput working as Consultant Intensivist at CIIMS, Nagpur; purchased a new Mahindra Xylo D2 on 3rd july at evening. Later at night I realised that the AC is not working. Next day I called up the sales person (I didnt have any contact with service departement) about it. he confidently told me that he will personally look into its working on 7th july the day of registration. He declared it to be not working. Later the vehicle was picked up on 13th july for repairs and was returned to me on 15th only to rub more salt to my wounds when I found that the stearing (power) was making noise and was too tight. Vehicle was taken back and only on repeated calling was told on 17th that its going to take longer time to repair. This made me loose my temper and I invited myself to visit the service manager who soem how managed to repair the problem. Although, my trouble shooting was done but this experience makesme ponder over the following questions
1) is my vehicle reliable enough to go on long drive?
2) what is the work of PDI if a very basic function of AC was not checked?
3) has other functions been really checked so that I would not face any further manufacturing defects and if I face any then would mahindra be brave enough to accept their fault?
4) what if after warranty is over then some maufacturing defect appears?
5) should I give any future recommendations for the vehicles from mahindra?
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