Dear Sir,
This mail is in regard with my vehicle Mahindra Renault Logan registration no. DL4CNB2243 registered at Delhi purchased from Sri Durga Automobiles, Rama Road, New Delhi on 17.09.2007.
I am very sorry to inform you that this vehicle was not upto the mark since the date of purchase. After running it for around 30, 000 Kms the car started facing the problem of Engine Oil Consumption. On every 1500 kms, I have to pour 2 Litres of Engine Oil in the Car.
Since then I am regularly pressurizing about this problem to Koncept Automobiles, Okhla as my car was in Warranty period but by way or other and by doing Engine Consuption check they were making me fool like anything and saying that the problem has been resolved.
After all this we complained this problem to Mahindra and on the request to the company Head overhauling was done by Koncept Automobiles, Okhla. As the car ran 60, 000 kms during that period, so according to the policy of Mahindra (as told by Koncept) major servicing was done and except the Head Overhauling charges they billed us for Rs. 14, 275/- and car was given to us in 15 days.
I wanted to tell you that the car was mishandled very badly during that period. When we received the car after 15 days, we saw that Bonnet of the Car was repainted from front along with that some touching was done. Also the condenser of car has been damaged. It looks like they have put the rod on condenser to pull out the Engine.
Inspite of major service we took back the car to the workshop after 3-4 days with the problem of too much noise in the car. After checking the car they informed us that the Bearing needs to be changed and it will cost you Rs. 4000/- approximately. After all this the problem got fixed and for that they charged us the bill of Rs. 3810/-.
While taking the delivery of the car I told the Manager of Kocept Automobiles Mr. Pradeep that the Bonnet of the car looks like repaired and repainted and doesn’t look like in the condition in which it was given. I also informed about the condenser situation. Then he busted at us and told that apart from doing the Engine work free of cost to keep up the reputation of the company, you are unnecessary reprimanding us. He ordered the executives to throw off the car out of the workshop and told us not to bring the car over here for oil change after 1000 kms. After uttering all this he vanished away from there.
As of now the situation of my car has worsened and as it has already ran 1000 kms still it is consuming lot of oil and the problem has not been fixed.
Now we are hesitating to take the car back to Koncept Automobiles after bearing this entire dilemma. After reading all the facts I request you to lodge our complaint and get our car exchanged or get my car rectified in the condition in which it was earlier. I request you to get it done under warranty and also give direction to the company to provide us with the monetary claim for the harassment caused to us.
Awaiting your earliest intervention and judicial decision on this matter.
Regards,
Siddharth Jain
(M): 919810023443
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