I purchased model 1 Scorpio DX7 on 9th July, 08 from an authorized dealer Mahindra Snow View Automobiles Pvt. Ltd., Main Highway, Ghora Chowki, Shimla 171005.
1. It was just after one week purchase of the vehicle that it gave a engine check sign and was taken to an authorized dealers namely, Mahindra Snowview Automobiles Pvt. Ltd., Shimla for repairs and they cleaned the diesel filter.and declared it fit
2. After a period of another week, this vehicle again gave a engine check sign and again taken to the above agency for repairs and they replaced the diesel filter.
3. Again, i.e. on 30th July, 09, this vehicle got engine check sign and it was again taken to agency, namely, Balak Automobiles, Ludhiana for repairs and again declared fit.
4. It is only after 5 days later, i.e. on 5th August, 09 that this vehicle without any kind of accident caught fire all of sudden in the engine while driving on the G.T. road. The vehicle was towed nearby Balak Automobiles, Ludhiana who are authorized dealer of your company.
5. In this accident, the vehicle was so badly damaged that insurance and the company paid a sum of Rs. 1, 89, 288 as the repair cost.
6. Since the damage to the vehicle and repair amount was so high that it remained with the Balak Automobiles Pvt. Ltd. for a period of more than six weeks. During this period, I had to hire a taxi as a substitute to this vehicle and paid heavy rentals thus causing great financial loss and inconvenience.
7. Now again on 24th December, 09, all of sudden vehicle got engine check signal and three minutes later, smoke started coming out from engine chamber and there was also electric sparkling. Again, the vehicle was taken to agency Snowview Automobile in Shimla where now it was lying there for repair.
8. I may also add that after every 5000 km, servicing of this vehicle is being done by above named authorized agencies, it is fully insured and is very much under warranty period as it has travelled only about 33, 000 km.
9. Before purchasing this vehicle, I was warned by different sources that this model has manufacturing defects which may become cause of fire. However, as per assurances of authorized dealer in Shimla and having great international reputation of the company, I ignored these warnings which I now feel was a blunder on my part.
10. You can kindly very well imagine the financial loss, life risk and inconvenience which is being caused to me due to frequent breakdown of this vehicle. It is very bad reflection on the quality of this product which your internationally reputed company is producing at the cost of the loss of your reputation.
It is now established beyond doubt that above mentioned vehicle purchased by me is having serious manufacturing defect which is evidenced by the above mentioned facts.
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