Dear Sir,
It has been exactly eleven days since I gave a complaint to you regarding catching of fire by my M & M Scorpio LXM Reg No UP 80 BD 1275, Chasis No. MAITB2BSC82E79576, Engine No. BS84E30795 Purchase dt 9/10/09.
When I did not get any response from you or your Authorised dealer M/s Atmaram Auto Enterprises, Agra, I contacted them over telephone on 23rd May 09 to know the fate of my vehicle lying with them &the status of my complaint. I was informed that the Service Engineer of the company will visit the dealership on 27th May 09.I requested them to call me over telephone as soon as he visits & not to conduct any investigation or repair works in my absence. After some time I received a call & the person identified himself as Mr. Amitabh Nautial, the Service Engineer of the company. I repeated the same request to him also.
When I did not get any call on 27th May I visited the Agra dealership on 28th May & met Mr. Anil Dudhewala the owner of the dealership. He informed me that Mr. Nautial visited his dealership on 27th as per schedule & the repairwork in my vehicle has been completed in my absence. On informing him that repair work should have been completed in my presence he replied that as I was out of station hence they did the job on getting my concurrence over telephone, which was a blatant lie.
From this it is clear that your company & the dealer is not interested in solving my complaint & are even not showing basic courtsy to its customers of even responding to their queries. You are trying to hide some design faults & endangering the life & property of customers. All this comes under the definition of deficiency in customer service under customer protection act. Hence I would like to give final notice to you that if withen three days of this mail my vehicle is not replaced & suitable compensation is not given to me for the hardship I am facing & mental trauma I have suffered, I will be forced to file a case in the competent forum for redress of my grievance. Also as I understand that the said model has some design fault hence I am starting a blog through which customers who have faced similar problems will be invited so that all of us can fight collectively against the dangerous game your company is playing by endangering the life of its customers.
Also I will seek the help of consumer protection NGO's & organisations so that maximum coverage can be given through print & electronic media so that your company is forced to pull back the faulty model before any more lives are endangered.
Regards
Rajesh Bhasin
Raj Tractors
G.T. Road
ETAH-207001 (U.P.)
Tel.9412282345
ote: Forwarded message attached
-- Original Message --
From: "vijay rajbansh"
To:
Subject: FIRE IN SCORPIO ON ROAD
Dear Sir,
We are a business group having dealerships of TAFE tractors in Distts. of Agra, Etah & Firozabad in UP. Moreover we are also the authorised dealers of Honda Motorcycle & Scooter India Pvt Ltd in Etah & Firozabad Districts.
At present we own the following vehicles of your company for personal & official use.
1. Mahindra Armada Model 2007 Reg No. UP 80 M 1711
2. Mahindra Utiliti Model 2009 Reg. No UP 80 S 9611
3. Mahindra Bolero DI Sports Model 2007 Reg No UP 82 J 8580
4. Mahindra Scorpio M2 DI Model 2007 Reg No UP 83 M 4101
5. Mahindra Scorpio Crde Model Oct Reg No UP 80 BD 1275
A couple of days back our Scorpio Crde vehicle while on the HighWay No 2, near Etmadpur, suddenly emitting irregular noise accompanied with smoke. On stopping & opening the bonnet heavy smoke with fire was observed in the engine. The fire was doused with mud & water. The vehicle was towed to your local dealers at Agra, M/s Atmaram. We were informed that the intake pipe of the air induction system had broken off & due to friction & some other reasons it had caught fire.
We had been purchasing your vehicles for the last few years, believing that a reputed company like yours, must be keeping the safety of its customers as top priority. But we were shocked to find another customer in the above dealership who had faced the same problem. This reflects very poorly on the functioning of your company & the weightage you give to customer safety.
We request you to depute your HO Service personnel to inspect & attend our vehicle on priority basis. Further we request you to give to us in writing the exact cause of this accident & also the recourse to the passenger, in case the same problem occurs in our other vehicles and the electrical malfunction due to fire. In the interim we have started keeping a hammer to break open the windscreen as a precautionary measure.
We request you to treat this matter as extremely urgent.
Regards
Rajesh Bhasin
C-45, Kamla Nagar, AGRA
Tel. 9412282894
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