Maruthi -Indane distributor- thirumangalam
Gas filled with water refuse to give free replacement

Sirs,

I m Anandakumar, My INDANE gas consumer no is 50980

Distributor - Ms. Maruthi

Address:- 1/1, Welcome colony,

Annanagar west extn,

chennai - 600 101.

Maruthi agency who is supplying cylinders to me. I have a genuine proplem.

When i replaced and start using new cylinder, there is no issue upto 10days. After that gas is not comming thro tube (even after i check all parts like burner, tube, regulator), Since it's Sunday, there is no option to call anybody to diagonise, So i remove the cylinder and kept aside and replace with new cylinder. while moving the cylinder i heared some liquid slashed inside the cylinder (i guess it might be water) this liquid leads to gas not released.

There after i called indian oil customer care and communicated the issue and they said, lodge a compaint to distributor and get it replaced. then i lodged the complaint after tremendous effort on phone.(normally for booking, i have to try minimum 50times to get a person thro phone).

Then they sent a technician??? he inspected the cylinder!!! and told us to book for new cylinder (and get replace with our cost. I annoyed while i contacted maruthi, they too told that we will not give free replacement.

Is it (water inside the cylinder) my problem??? why should i pay for that. I used the cylinder only for 10day.(normally we use one cylinder for 55 to 60days)

So, kindly take up the issue with concern and ask them to give free replacement & take neceesary steps and ask the distributor to attend the phone calls or rectify the issues if any.(office going peoples were struggled like any thing to book in maruthi)

thanks

with rgds

anandakuma