Hi,
With lot of frustration and disappointment I'm writing this mail. Because I
am waiting for Swift Dezire since, Mar 31. i.e 4.5 months!!! I had high regards for Maruthi Suzuki being an Indian company run by a committed Japanese, which now has shattered.
I have been using Maruthi esteem since 1995 and feeling so proud till some
time back. I was advocating many people to buy Maruthi vehicles since being
so proud and being an Indian. I can name many people who listen to my
advice and brought Maruthi Vehicle, but now I am trapped and cornered with Maruthi which, I had very high regards. Now It has became poison to me.
I have booked my Swift Dezire VDI Silky Silver color with "Kalayani Motors"
Bangalore. In the same way where I was advocating to many people to go with
Maruthi, one of my friend convinced and sold me to book in "Kalayani
Motors", Bangalore which I can rate now 0/10 in customer handling and
responding to customer. During the booking I was promised delivery by sales
(Rakesh Gowda) person in 1 month time, then that sales person resigned and
the sales department said they are not aware of the promise and Maruthi is
responsible for the delay, I was away from country around two month from
May, I tried to contact many times sales dept in Kalayani motors, sales
person (Ravi), sales manager (Puttaraju) says they don't have any tentative
dates of delivery, the very sad and frustration is sales mangers is not
ready to talk and respond, just says contact sales person, when I talk to
sales person he says talk to sales manager. They literally treating me as
"BEGGER", When I tried to contact CGM or higher authority to escalate in
"Kalayani motors" neither they don't have any response.
I am ashamed to say that Maruthi has bad dealers, where they neither don't
understand customer importance nor how to handle customers. Why "Kalayani
motors" has sales Manager, CGMs where they can not even bother to talk to
customer, instead they blame "Maruthi for everything.
Looks like you guys are taking customer for granted repeatedly and does not
showing any sign of improvising the situation. The blame game has reached
such a stage where customer like me have started black listing Maruthi as
one of the unprofessionally managed company which is showing no
respect for customer sentiments and concerns.
I am a registered member of BHP team, I have already put my situation in the
website and I will wait for your reply and take further campaign in this.
I hope Maruthi can think of the impact of this, in this competitive world.
Because of Maruthi, I am paying higher price, now and higher slaes tax,
who is responsible for this??? Becuae of your delay I have to shell out
money, most thing is there no promise of delivery yet!!!
Its been a 4 and half that I booked Swift DZire (Booked on 2nd April
- Azure Grey -VDi with Booking No - I071834939) and having a tuff time in
getting the EDD (Expected Delivery Date) from dealer or Maruthi Suzuki
itself, I think either Maruthi or Deler is testing my patience, I am running
out of my patience. Many people are laughing with me, because they make fun
out of it, since I was supporting Maruthi all the time, now I myself have
got nothing, you can think of the situation.
I'm finding hard to believe that being a such established company with so
called good practices and systems in place, you guys are not able to give a
date to your customers when they would get their vehicle delivered.
If you guys don't respond to our grievances and take corrective actions, you
would definitely loose some of the long lasting customers like me.
two of my friends boughth Hundai vehicles, Verna, and Getz)
(you can see lot more in this link -
I hope you have your senses responding while going through this mail
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