Dear Sir/Madam
We had purchased MARUTI ALTO LXI from Maruti Suzuki India Ltd. authorized dealer M/S Premsons Motor Udyog Pvt. Ltd., Ranchi vide invoice no. VSL07001834, dated 07.02. Engine no. 1208662, chassis no. 1090163, vehicle no. JH01V/0266 & is under 3 years warranty.
My vehicle had been serviced timely according to guidelines given in owners manual of Maruti Suzuki India Ltd. & is under observation of company service dealer M/S Premsons Motor Udyog Pvt. Ltd.
We have kept all service bills & job done report documented, if required can be produced to you for your perusal reference.
Now, there is a noise problem observed in the silencer due to defect of silencer which is recommended for replacement by the co. service dealer.
So far total running of the vehicle is 13500 kms only & is under warranty.
Regarding this I also discussed with Maruti Suzuki India Ltd. & become dishearten by non service towards the problem. We are mentally huge pressure..
Being a reputed organization; such kind of service is not expected to us as a customer.
So you are requested to please look into the matter & advice Maruti service dealer for replacement of silencer on free of cost under warranty.
For this I will be always thankful to you & looking your best support towards. Please help & give us justice.
Regards
Pradumna Kumar Satra
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