There seems to be no clear reply as to why my new car DL 8CU 1424 broke down on the way. All that I have got were calls from the service representatives and a letter from the dealer stating that the parts were not available hence there was a delay. I paid Rs 5000 to get the car repaired which was under warranty . and was assured that the car will work well.
Yesterday again in the morning at 6.am while I was on my to the airport, the car suddenly stopped. On putting it in to gear, the car will not move. I called up the Maurti helpline number, within 45 mints they sent the engineer. The engineer checked the car and confirmed that nothing can happen, I need to tow the car to the Rohan motors. As per his analysis, he said the axle was dislocated. (complaint Number 465402 .Engineer number 9810947973
After another 45 mints, I got the car towed to Rohan motors Mauthura Raod. Paid the charges of Rs 1200 . On reaching Rohan Motors, the engineer started the car and it started. The gears started working. The engineers spoke and discussed amongst themselves and decided that I leave the car at the station. The car as been at the service station since yesterday 11.am. I am waiting to hear from them.
As customer of Maurti – I am totally dissatisfied by Maruti. I never expected that a new car would have so much of problems.
It is requested that immediate action should be taken on this. Either you replace this car or return back my money.
I will be forced to treat this transaction as CHEAT on the side of Maruti.
Faieza Khan
9811906322
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