Below is the mail sent to several ids of Maruti - Sai service with no response from thier end
3RD REMINDER
Hi
This is my third reminder to your company about the complaint of my car. But i have not recieved any mail or call back with regards of the same despite of sending you 2 reminders.
Due to no response from your end i called your service station at lower parel on 18th Jan. I was then informed that the car is ready and also the inspection of the car was done on 12th Jan without even informing me. Despite of me requesting earlier that i should be informed when the the engineer of Maruti will come for the inspection as i wanted to be present there personally when the inspections takes place.
But i was informed only after my call that the inspection is already done on 12th Jan 2110 and i can come and check the car. I was told that the car has no defect and i will have to pay 18-25 thousand for the plastic parts.
THIS ATTITUDE IS NOT EXPECTED FROM SUCH A REPUTED COMPANY.
I have been a loyal customer of Maruti and Sai service. With such a bad post sale service i will never wish to buy any Maruti cars especially from Sai service and will never recommend others to ever buy any cars from Sai Services
Awaiting your revert.
Regards
Prakash Sukhija
9821029310
& On Wed, 6/1/10, Prakash Sukhija wrote:
From: Prakash Sukhija
Subject: Re: car
To: [email protected]
Date: Wednesday, 6 January, 5:48 PM
2ND REMINDER
& On Thu, 31/12/09, Prakash Sukhija wrote:
From: Prakash Sukhija
Subject: car
To: [email protected]
Date: Thursday, 31 December, 10:31 AM
Dear Sir,
This in regard to the car 'SWIFT DZSIRE' brought from your dealer 'SAI
SERVICE' on 20th November. On 18th of December when my daughter was
driving the vehical on a speed of 80-85 kph on marine drive, when trying to
slow down the car rather than slowing down went out of control &went zig-
zag when the brakes were applied & banged it to a stationed motorbike.
With the grace of almighty luckyly no one was hurt accept the car &the
bike. As earlier used your MARUTI products never had such bad
experience. This seems the car was not thourghly checked & was just
handed over to me.
According to my knowledge the car is a defective one which i would like
you to exchange for a new one.
Looking forward for a favourable reply from your side.
Regards
Prakash Keshavdas Sukhija
To Service quality,
Maruti Udyog Ltd.
I have bought Maruti Swift Desire on 20th November from Sai Service (Lower Parel).
On 18th December night my daughter was driving the car.
She tried to slow down the speed of the car and when she braked instead of the car getting slow it was going zig-zag and the control of the steering was lost. The car then went and collided with a stationary bike parked on the left and then it turned to the right and collided into the divided.
As per the description of the accident by my daughter and the people around that the break was pressed but the car did not stop for a while and only stopped when it collided at the divided. Hence I have concluded that there is a possibility that the stirring was not fit properly or there was something wrong with the breaks that the car did not slow down soon and I went zig-zag.
The car being a new car should be in a perfect condition this should not occur. The car should be tested before the car leaves the company premises. If there were people around the accident could have been fatal and also dangerous to the people inside the car.
Hence I have now sent the care to Sai Service on 20 December and I request you to kindly get the complete inspection done of the car.
I have also reported the incident over the phone on your help line number and spoken to Mr Jai Prakash.
I now request you to inspect the car completely and advice if there are some defects in the car and give us the accurate and truthful report of the same.
If there are any defects in the car then I want the car to be replaced at the earliest without any delays.
Looking forward to your report at the earliest.
Regards,
Prakash Keshavdas Sukhija
Tel: 91 9821029310
Bld No J-2
Arihant corp, Koper Bhiwandi
Thane 421302
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